You recently turned ON your DStv to watch your TV show and notice a display on the screen, the Account is not active. Or in the middle of your TV show, it displays “Account not active” What could be the cause of this?
It can be annoying to experience such when watching or about to watch your favourite channels. But the truth of the matter is that account not active error can easily be fixed. Just follow this simple step in this article to fix the problem.
The reasons why the DStv displays “account not active” are always associated with the account subscriptions, payment or account status.
What should I do when my DStv shows ‘Account Not Active’?
If you see Account not active error in your DStv, the first thing you should do is to check your account status online. With that, you will be able to know if you have an active subscription or if the account is having an issue.
Login to DStv self service website to check your account status. You will need your smart card number or customer number to log in.
When you log in to the account, you will see the reason why your DStv account is not active. Just like I said before, it is either you don’t have an active subscription or a payment issue. But whatever the problem is, it will show on your Dstv dashboard online.
when the problem is finally identified, then the next step is fixing it. You can make payments or update the subscription depending on the problem.
Below are some of the things you should do that will help you troubleshoot and fix the DStv account not active issue;
Checking for an outstanding payments online.
Outstanding DStv payment is likely the reason why your DStv display the error message “Account Not Active”. When your subscription is not up to date or you have a missed payment, your account might be temporarily suspended. So that is the reason you should check for account outstanding payments first before trying out other things.
Log in with your DStv details online or use the DStv app to check if your account has outstanding payments.
If there is an outstanding payment, quickly clear up the payment using any of the payment options available there. After the payment, your account will be reactivated and the issue fixed.
Updating your account details
Another possible reason why DStv displays Account Not Active is because of incorrect account details. So always make sure personal information like contact details, payment method or bank account are all up to date.
In a situation when there is an error in the account status or missing information, update the info to get your DStv working again.
To check for the account details, log in to the DStv self-service portal or contact customer service support. Go through your details and make sure all your information is correctly entered. From your name to the address and payment info. After updating the info try viewing your DStv as the issue is more likely to have been fixed.
Checking out your service agreement
Try out checking the service agreement with DStv if the above options didn’t work out.
An upgrade of the DStv system might lead to contract or promotional offer expiration which would require renewing them. This can make your account to be inactive.
Check out your service agreement to see if it still running or has expired. If expired you can renew it to get the The system working again. You can also contact DStv support to ask for your service agreement if you are not sure if the agreement has expired or not.
F-Connector or Satellite Signal issue.
When you have tried updating the account details, your payment info and the issue is not yet solved. Then is time to check out for the f-connector or the satellite signals as this too can still cause the account not to be active.
At the back of the decoder, check the f-connector connecting the dish cable to the decoder. If the connector is not properly connected or loose, fix it well. But when the connector is in good condition, then try checking the signal’s strength. If the signal is weak then it might be the cause of the account not active. You can contact the installer to help you set the pan well.
Contact the customer support
When you have tried out the listed solution above and the problem still persists, then is the right time to contact DStv support. There are several ways to reach out to them, you can make use of phone calls, email or online chat.
Make your account details like your smart card number available when contacting them, they will request them, to identify and fix your account.
Customer support will help you Identify the real cause of your DStv showing ‘Account Not Active’. And at the same time assist you in fixing the issue with ease. Whether is a payment issue, service agreement or technical issues, customer support can easily identify them and fix them. So far you give them the correct details they asked for, and your account will be reactivated within a few minutes.
In conclusion
The DStv account not active display can be fix using the listed method above. All you need to do is to follow the guide and you will get the account working again.
The first thing to do when you notice this error is to check your account status online, followed by your service agreement. Before checking for your signal strength and contacting customer support.
Account not active error is fixable and if you follow this guide it will help you fix the issue within a few minutes. Thanks and enjoy your channels.