Are you experiencing difficulties in streaming your DStv app? This could be a result of a poor network, signal or app errors? It can be very annoying experiencing issues when watching your favourable TV shows. But the truth of the matter is that those issues can be easily fixed with just a few steps without even consulting installers. This article is prepared in such a way that it privides solutions to all possible cause of DStv streaming issues. Contunie reading to learn how to easily fix streaming issue of your DStv.
The reasons why you are experiencing issues in streaming your DStv can be a result of slow/poor internet, App error, account issues or login issues. Here we will list and give a simple guide to use in fixing them.
DStv Streaming Issues and how to fix them
There are several reasons why you can have technical issues streaming your DStv. These reasons are mentioned below with the possible solutions to fix them and Stream uninterrupted with DStv.
1.Poor/interrupted Internet Connections
The poor internet connection can be the main reason you are experiencing streaming issues. This is because to stream your DStv, you must have a strong internet connection, any interruption might result in buffering and difficulties loading the content.
Steps to Fix the Internet Issues:
- Test your internet speed: This can be done by using tools like a speed test to check your internet speed to know if it meets up to run the HD streaming. The DStv HD streaming speed requirement is anything greater than 5 Mbps.
- Reset the Router: Try resetting the router to find out if the issues can be fixed. You can reset the router by unplugging it from the supply. Wait for about 10 seconds and ON it back again. Check if it has Started working, if the issue persists, then try switching to another stronger network.
- Switching to Stronger network: Try changing the network provider to a stronger network like switching from MTN to Airtel or from Airtel to MTN. You as well move closer to the Wi-fi router or use a wired connection. when this is unable to fix the the issue then try contacting the network provider (ISP)
- Contacting the Network Provider: when you try all this and the problem still persist, then try contacting the network provider as the problem is from your network.
2. Outdated DStv App
Another reason why you are finding it difficult to stream the DStv might be because of outdated DStv App. check your streaming DStv App to make sure you are using the latest version. Updated App are always release from time to time to improve and fix the glitches that you might encounter while streaming with App. So check the App to know if it is already outdated.
How To Update DStv App:
- For those using an Android device, go to the play Store of your phone to search for “DStv App” tap on the update icon to update.
- For the iOS users, proceed to App store to search for DStv App, select it and click on the update icon to update.
- For Smart TVs or even streaming device, go the app settings and select the DStv app and update. make sure to connect your smart tv to internet why updating.
After updating, restart the app and try streaming as the issue is likely to have being fix.
3. Incorrect Login Details
When your login details are not correct, you wont have access into your account and their is no way you can be able to stream DStv. So in a situation like that try and re-enter the correct password to continue but if you cant recall your password, follow these steps to reset the password.
How To Reset DStv Login Details;
- Click on the forgot password on the login page. It will demand you enter the email address used in registering the account.
- Enter the email address and they will sent you mail concerning the instructions on how to reset the password.
- Follow the instructions to reset the password and enter a new password.
- Then login with your username and the new password created.
In a situation that you find it difficult to log in with your reset password, try contacting DStv support.
4. Buffering and loading issues
Buffering can be a major issue when streaming live events. If you encounter buffering while streaming, these are how you can fix it to stream
Firstly, in case the data speeds is slow. Try and reduce the video quality to SD.
Close all the background apps as too many background apps running on the streaming device will slow down the loading.
Go to the App settings and clear the app cache. Clearing the app cache will free up the app memory and make the app load faster when in use.
5. Account Issues
Yes, your streaming account might be the reason you are having challenges streaming your DStv. There are some DStv account issues like expired subscriptions, inactive accounts or multiple logins by unauthorized devices. All those problems can prevent you from enjoying your DStv shows. But never the less these are how you can fix them with ease.
- Go to the MyDStv app or their official website and login with your details.
- Check and verify if you are having an active subscription plan. If you don’t proceed to renew your subscription plan to continue enjoying DStv service.
- Go to the account settlings to manage the connected devices. Remove any unauthorized devices found there.
If after trying the whole options and the problem still persist, then reach out to the DStv support team and lay complain. They will ask you a few questions and reactive the account in few minutes for you.
6. Crashed DStv App
Not enough space, bugs and outdated software always results to the DStv app crashes. That is why it is alway advisable to update your app to the latest versions. Each time you notice DStv app crashes, these are how you can fix them.
Free up the device space. Clear the unnecessary files and apps to create enough space for the app to run smoothly.
Restart your device as most time simple restarting will fix the problems.
Try uninstalling and installing back the app. This idea is to make you install the latest version of the app and the same time remove all the corrupt files ls associated with the old one.
After trying out all the suggested solutions above to fix the DStv streaming issues. If the problems still persist. Then is time to reach out to the DStv support teams, and they will fix the issue.
How to Contact DStv Support
You can easily speak with the DStv support team concerning your streaming issues. There are lots of channels to do so and they give imitate solutions to the streaming challenges you might be facing.
- WhatsApp support: save and chat(+234 908 234 8533) them up on WhatsApp and get started.
- Make use of USSD Code: Dail *288# with your registered line to check your account details and lay a complain.
- Live Chat: Visit the DStv website and use the live chat option to get help instantly.
- Visit the nearest Dstv office around you: locate a multichoice office around you if the issue can be fixed online. They will attend to you and fix the faults immediately.
Conclusion
DStv streaming issues can be annoying especially when streaming your favourite shows. But never the less, you can easily get them fixed by using the following methods discussed in this post. When you experience it, check out your internet connections, update your streaming app and manage your account settings.
Contact the Dstv support team when you get stuck along the line. You can reach out to them by their WhatsApp number, USSD or through live chat and they will assist you in fixing the issue.